退款政策

所有退款須符合SoZmart平台的退款政策

• 客戶可在付款完成後的48小時內取消已購買的兌換券或貨物。退回的費用不包括4%之銀行費用。

• 客戶有合理原因而一直無法在兌換限期內兌換兌換券,客戶應首先聯絡SoZmart客戶服務團隊代為聯絡有關商戶。SoZmart會盡力協助讓客戶獲得退款或延長兌換限期。

• 若使用兌換券時,客戶對提供之商品或服務有任何不滿或投訴,客戶需直接聯絡提供/出售商品或服務之商戶。SoZmart只是作為銷售和提供兌換券的平台代理。如果客戶與商戶不能就有關情況達成共識,SoZmart可能根據客戶的要求,盡力幫助解決客戶和商戶之間的問題。

• 如需申請退款,可電郵至cs.hk@sozmart.com或致電 +852 2241 9333與SoZmart客戶服務團隊聯絡,並提供以下資料:

- 申請退款的原因

- 需要退款的兌換券編號

• SoZmart核對所有資料後會處理個案,如有退款金額會退回支付購買兌換券的信用卡戶口。

• 退款過程或需時四至六個星期。

• SoZmart 保留退款與否最終的決定權,SoZmart有可能以Zmart Coins的形式退回有關之款項,客戶日後可用作在SoZmart平台購物付款的用途。

All returned item must fulfil all requirements of SoZmart Refund Policy.

• Customer may cancel the purchase of the order within 48hours upon the transaction. Please note that 4% bank charge is non-refundable.

• If Customer have been unable to redeem the Voucher with the Merchant before the expiry of the Redemption, Customer may contact SoZmart Service Support Team for assistance. SoZmart will do the utmost assistance Customer apply for refund or apply for extend the redemption period.

• If Customer have any complaints regarding the provision of the Merchant Offering, Customer should contact the Merchant directly. This is because the Merchant, is not SoZmart, SoZmart only responsible for the supply and/or provision of the Merchant Offering. SoZmart only sells and supplies the Voucher. However, if the Customer and the Merchant cannot agree on how to resolve the complaint, SoZmart may, upon customer request, try to help resolve the issue between Customer and the Merchant.

• Customer should contact SoZmart Customer Service Support Team to apply for refund, any enquiry, please contact our Customer Service Team by e-mail to cs.hk@sozmart.com or through hotline +852 2241 9333. Customer should provide the following information,

- Reason why you’re applying for the refund

- Voucher number of the vouchers you would like to refund

• After verifying all the information provided, SoZmart will handle the case and if any reasonable refund, the amount will refund to your credit card account that was used for payment of the order placement.

• The refund procedures' process may take 4-6 weeks.

• SoZmart reserves the final right to decide, whether to process a refund, or not. SoZmart may refund in a form of Zmart Coins for User’s future purchases.